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GENERAL CONDITIONS OF SALE WWW.GOLDIXA.COM

The offer and sale of products made on the Website www.goldixa.com are governed by these General Terms and Conditions of Sale.

The specific details of each section are available as follows.

Before sending the purchase order, the Customer is required to carefully read these General Terms and Conditions of Sale. The submission of the Purchase Order implies full knowledge and express acceptance of both the aforementioned General Sales Conditions and of what is indicated in the Order Form.

OBJECT

These General Terms and Conditions of Sale have as their object the sale of products made online through an electronic commerce service on the Website www.goldixa.com. The main features and prices of the same (including any additional costs) are clearly indicated directly on the Site. Sales to countries that are not available in the Order Form during the purchase phase are not permitted; these orders will be automatically rejected by the system or canceled by Goldixa.

SUBJECTS

The products are sold directly by the company Oro e Argento of Luca Silvestri (VAT number IT01328650666), in the person of the legal representative Mr. Luca Silvestri, with registered office in L'Aquila - Via Patini 24, PEC address: silvestriluca@pec.it, (henceforth "Gold and Silver by Luca Silvestri" or "Seller" or "Goldixa") which has as its object the retail trade in gold, jewelery, watches, silverware and other products related and / or related to the former and makes available to all users the possibility of purchasing products with different brands (hereinafter "Products") and delivery services via the Website www.goldixa.com (bellow "Sito"), of which Oro and Argento by Luca Silvestri is the sole and exclusive owner.

For any requests and / or information you can contact the Goldixa team:

  • by email to the following address: info@goldixa.com
  • by mail to the following address: via A. Panella (presso c/c Carrefour) 67100 L'Aquila

 

TERMS OF SALE

These General Terms and Conditions of Sale ("General Terms of Sale") are governed by the Consumer Code (Legislative Decree No. 206/2005 as amended) and by the rules on electronic commerce (Legislative Decree No. 70 / 2003 and subsequent amendments and supplements) and apply exclusively to distance selling via the web of the Products shown on the Website www.goldixa.com, in correspondence of which there is the "Buy online" button, and of the Services as indicated in these General conditions of sale as well as in the other sections of the Site. These general conditions of sale govern the offer, transmission and acceptance of purchase orders for products on www.goldixa.com and do not, on the other hand, govern the supply of services or the sale of products by parties other than the Seller that are present on www.goldixa.com through links, banners or other hypertext links.

Goldixa is in no way responsible for purchases made from third parties that can be reached via links, links or references on www.goldixa.com.

The products are sold to the customer identified by the data entered when filling in and sending the order form in electronic format with simultaneous acceptance of these general conditions of sale.

The product offers on the www.goldixa.com website are aimed at adult customers. If you are under 18 years of age, in order to purchase on the Website www.goldixa.com you must first have the consent of one of your parents or a legal guardian.

By placing an Order through this Website, you implicitly confirm that you are of age or have the necessary consent.

It is explicitly forbidden to insert fictitious or intentionally incorrect data in the Purchase Order phase.

By accepting these Conditions of Sale, you also exempt the Seller from any liability arising from the issue of incorrect tax documents due to errors in the data you provided when placing the online Order, being yourself as a customer the sole responsible for their correct insertion.

By accepting these conditions, you also exempt the Seller from any error or difficulty that may arise from elements not managed by Goldixa, such as connection errors due to the hardware and infrastructure in use, missed communications due to the malfunctioning of the receiving mailbox and similar.

OFFER AND ONLINE SALES CONTRACT

The Products and Services with the relative Prices as present on the Site, constitute an offer to the public in accordance with the methods specified in the General Sales Conditions and on the Site itself. The conditions of this offer apply exclusively to purchases made on the www.goldixa.com website. The purchase and sale contracts entered into on the Site and relating to the Products and Services (hereinafter the "Contract of sale" or simply "Contract") are concluded with Goldixa.

Online purchase contract means the distance contract concerning the purchase and sale of movable goods (hereinafter referred to as Products) stipulated between you, as Customer, and Goldixa, as Seller, as part of an e-commerce service organized by the Seller who, for this purpose, uses remote communication technology called the Internet.

The online sales contract is concluded when the Customer completes the Order Form, completing it in its entirety.

Any Order contains:

  • reference to these General Terms and Conditions of Sale;
  • information and images of each Product and its price;
  • the payment methods you can use;
  • the delivery methods for the Products purchased, the times and the related shipping and delivery costs;

 

The photos associated with the products during navigation and order (nominally, in the virtual "cart") are for illustrative purposes only. Goldixa undertakes to provide a representation of the product as faithful as possible, but does not guarantee the total absence of variations between the images for illustrative purposes and the final product.

ORDER'S SHIPPING AND CONCLUSION OF THE CONTRACT

Concluding the order through a special button, you confirm that you have read and accepted these terms and conditions of sale.

Once the Order has been sent, the Seller will take charge of the order and will send you, by e-mail, an Order Confirmation (hereinafter "Order Confirmation") to the e-mail address communicated by the Customer. This Confirmation will summarize the selected Products, the relative Prices (including Delivery costs), the delivery address, the Order number (hereinafter "Order Number"), the General Sales Conditions set forth therein and the any special Conditions applicable to the individual Order and determined following specific requests from the Customer.

It is the customer's responsibility to verify and promptly notify Goldixa of any errors in the compilation of personal data, payment or shipping data.

There is a possibility that the Seller, before sending the Order Confirmation, to request you via e-mail or on the telephone you indicated, additional information with reference to the Order sent by you through the Internet.

The Seller reserves the right not to proceed with an order in the event that sufficient guarantees of solvency or administrative choice are not provided.

If the products, presented on the Website, are no longer available or on sale after the Order has been sent, the Seller will promptly notify you in a timely manner and in any case within thirty (30) working days starting from the day following that in which to which you have sent your Order to the Seller, any unavailability of the Products ordered. In this case the sum previously committed to the Customer's means of payment will be disengaged.

Each sale made by the Seller through the online sales service may regard one or more products, without a quantity limit for each item.

Before concluding the Contract, you will be asked to confirm that you have read the General Terms and Conditions of Sale including the Information on the Right of Withdrawal and the processing of personal data. Privacy Policy.

The Contract is concluded when the Seller, after having received your Order Form and verified the correctness of the data, will have forwarded to the e-mail address you indicated through the Website the confirmation of shipment of the product.

The Seller undertakes to deliver the products ordered to the Customer no later than 30 days from the date of conclusion of the Contract.

The language available to conclude the Contract with the Seller is Italian and the applicable law is the Italian one.

Goldixa reserves the right to refuse orders from a customer with whom a legal dispute relating to a previous Order is in progress. This applies equally to all cases in which Goldixa deems the customer unfit, including, by way of example, the case of previous breaches of the Contract conditions for the online purchase on the Site or for any other legitimate reason, especially if the customer has been involved in fraudulent activity of any kind.

SALE PRICES

Unless otherwise stated in writing, all the prices of the Products and the shipping and delivery costs indicated on the Website and in the Order are to be considered VAT included and expressed in Euros. The reference for the validity of the prices remains on the Website www.goldixa.com and only on it. It will be the customer's responsibility to verify that the prices have not changed if time elapses between the first compilation of the Order Form and the actual conclusion of the sales contract.

The products are physically present in Italy and are shipped from Italy.

Goldixa is not responsible for any customs fees, tolls, or additional costs arising from delivery to non-EU countries. It will be the Customer's responsibility to verify any additional costs before completing the Order Form.

In case of non-collection the seller will reimburse the cost of the product but not also the shipping costs, exit and entry costs related to customs duties and related taxes and shipping costs for shipping the product to the seller.

All Product Prices shown on the Site include VAT. Delivery costs (hereinafter "Delivery Charges") are charged to the Customer and are adequately detailed in the Purchase Order.

Goldixa reserves the right to change the price of items and shipping services over time.

ORDER

The Purchase Order must be made online through the order procedure present on the Site (hereinafter the "Order Procedure"), by clicking on the desired product which will flow into the Shopping Cart.

In the case of a customer already registered, it will be sufficient to log in to the platform.

When a customer is making his first access, it will be possible to register by entering the data requested by the Site.

The requested data will be used during the purchase as a reference for the Customer.

The procedure is considered correctly concluded when confirmation is obtained without any error message.

It will therefore be possible to check the status of your orders from the reserved area.

It is not possible to make changes for orders that have been reported as shipped.

In the event of changes to the order it will be necessary to promptly communicate it via e-mail to info@goldixa.com, reporting the details of the order.

PAYMENT METHODS

To pay the price of the Products and the related shipping and delivery costs, you can follow one of the methods indicated in the Order form on the Website www.goldixa.com and summarized below.

Credit cards and prepaid cards

The customer can pay by credit or debit card Visa, Mastercard, Visa Electron and / or other similar cards through the online credit card, PayPal or bank transfer pay system. Goldixa avails itself of the maximum safety measures available at a commercial level in the sector. Furthermore, the payment procedure takes place on a secure server that uses the SSL (Secure Socket Layer) protocol.

For online orders on our site we accept both credit card and prepaid card payments (for example, PostePay) without any additional charge on the cost of the product and shipping. It is understood that the Customer must be the holder of a valid credit card when ordering the Products purchased online and that the name on the credit card must be the same as indicated on the billing information. In the absence of these conditions it will not be possible to proceed with the Order.

At the time of online purchase, together with the Order Confirmation, the reference bank will make the only commitment of the amount relating to the Order from the present availability of your credit card. The amount will be immediately debited when the payment is sent via the online platform.

At no time during the purchase process Goldixa is able to know the information relating to your credit card (for example, the credit card number or the date of its expiry), transmitted via encrypted protocol connection directly to the Website of the subject that manages the electronic payment (banking institution or Paypal). No computer archive of the Seller will keep such data.

Paypal

If you have a Paypal account, Goldixa gives you the possibility to make payments directly using email and relative password with which you registered on www.paypal.com.

Cash on Delivery

You can pay your order in cash directly to the courier who will deliver the products to you. In case of cash on delivery it is always advisable to prepare cash in precise notes and coins. Goldixa cannot guarantee that all shipping staff will have the rest available for cash payment. The couriers must in no way ask for tips or amounts in excess of the total of the Order.

Bank Transfer

You can pay your order quickly and securely using your home banking through the payment platform. The amount will be debited directly to your current account and the shipment will take place after crediting the account.

The payment of the Order must be made at the time of its forwarding to Goldixa with the possibility that it is automatically canceled by the seller if the credit is not made no later than 7 (seven) days thereafter.

You can find the payment receipt, or the invoice if subject to I.V.A., on the Website in the "Your orders" section.

SHIPPING

Goldixa undertakes to ensure that the shipment contains the items ordered during the selection and placement in the cart on the site. The shipment may contain additional informative, advertising material, gadgets or accessories related to the chosen product.

The product delivery methods are the following:

Delivery to the customer's home

The purchased products will be delivered by the courier identified by the Seller to the shipping address indicated by the Customer on the Order.

Upon receipt of the goods at home, we ask you to verify the integrity of the packages at the time of delivery by the courier. In case of anomalies you will have to report and record exactly the same by the courier and reject the delivery subject to mandatory communication to Goldixa also contacting customer service by e-mail to info@goldixa.com.

RIGHT OF WITHDRAWAL

If the Customer is a "Consumer", as defined in Article 3 of the Consumer Code, he is entitled to the rights referred to in art. 52 et seq. of the Consumer Code, as amended by Legislative Decree 21/02/2014 No. 21, and therefore the right to terminate the Purchase Agreement (hereinafter the "Right of Withdrawal") for any reason, without explanation and without any penalty, communicating it to the Seller within fourteen (14) days, starting from the day on which the Customer or a third party designated by the Customer and different from the Carrier acquires physical possession of the goods.

As required by current legislation, the right of withdrawal is excluded and cannot therefore be exercised in the event that the products you have purchased have been customized.

All required changes, of any nature, that the customer requires from Goldixa regarding one or more specific products are to be intended as customizations.

The Withdrawal may have as its object all (Total Withdrawal) or only part (Partial Withdrawal) of the Goldixa Products purchased by the Consumer.

The customer who intends to exercise the right of withdrawal must notify Goldixa by explicit declaration, sending a complete communication of all the sales data available at info @ goldixa.com.

The right of withdrawal is subject to the following conditions:

  • the returned Products must be returned in their entirety and not parts or components thereof even in the case of kits;
  • Returned products must not have been used, worn, washed or damaged;
  • Returned products must be returned in their original packaging (meaning, with this, the packaging of the individual product);
  • Returned Products must be sent to the Seller in a single shipment;

Withdrawal conditions

In case of exercise of the right of withdrawal, the customer is required to return the goods within 14 days from the day on which he communicated to Goldixa his intention to withdraw from the contract pursuant to art. 57 of Legislative Decree 206/2005.

The return can be requested by full communication of all the order data within 14 days of receipt of the items.

The goods must be returned intact, in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc.) and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, Goldixa will reimburse the amount of the products subject to withdrawal within a maximum period of 30 days, excluding shipping costs.

As required by current legislation, to which we refer, Goldixa may suspend the repayment until receipt of the goods or, at its sole discretion, until the client has demonstrated that he has sent the goods back to Goldixa

According to Article 59 of the Consumer Code (concerning "Exceptions to the right of withdrawal"), for distance contracts and outside business premises, the right of withdrawal is excluded in the case of "supply of goods made to specifications or clearly personalized ".

Refund methods

If the right of withdrawal is exercised by you in accordance with the previous conditions, the Seller is required to reimburse the sums paid by the customer within 30 days of your decision to exercise the right of withdrawal but on the condition that at the same time the product has been returned and verified by Goldixa operators.

The Seller will use the same payment method used by you for the initial transaction to be credited, unless you explicitly ask the Seller to use a different medium and the latter consents to it. If the Order has been paid by Paypal, the refund will be made on the card or account used for payment, while if the Order has been paid by Credit Card, the refund will be made on the card used for payment (it is not possible to use a 'another card for reimbursement). If the Order has been paid by bank transfer, the refund will be made by bank transfer: Contact customer service by e-mail to info@goldixa.com to inform us of the IBAN on which to make the transfer. If the Order has been paid on delivery (cash payment to the courier), the refund will be made by bank transfer: contact customer service by e-mail to info @ goldixa .com to inform us of the IBAN on which to make the transfer. Returns are processed by customer service in about a work week. The repayment times on the card or on the current accounts depend directly on the banks, which generally take about 2/3 working days for crediting.

The reimbursable expenses are limited in any case to those of the product, taxes included, services excluded. Therefore, the cost of the shipment for the receipt and return remains with the Customer.

Goldixa will be responsible for the cost of shipping, for receiving and returning, if the rest is due to lack of conformity.

LEGAL GUARANTEE OF CONFORMITY

All Products sold on the Site are covered by the Legal Compliance Guarantee provided for in Articles 128-135 of the Consumer Code (Legal Guarantee).
 
More precisely, the guarantee scheme on products sold by Goldixa differs depending on whether the purchaser is a "consumer" or a "professional" pursuant to Directive 1999/44 / EC concerning "certain aspects of sales contracts and guarantees concerning consumer goods".
 
If you purchase as a "consumer", you benefit from the legal guarantee of conformity to which the seller is required by law for every good sold ("Legal Guarantee").
 
The Legal Guarantee - which Goldixa is held as the seller - guarantees the good from lack of conformity with the sales contract.
 
The Legal Guarantee, therefore, is reserved for consumers who have made a purchase on the Site for purposes unrelated to their entrepreneurial, commercial, craft or professional activity.
 
The seller (and, therefore, with regard to purchases made on the www.goldixa.com website) is liable to the consumer for any lack of conformity existing at the time of delivery of the product and which occurs within two years of such delivery. The lack of conformity must be reported to the seller, under penalty of forfeiture of the guarantee, within two months from the date on which it was discovered.

The warranty is valid provided that the following conditions are respected:

  • the defect occurs within 24 months from the date of delivery of the products;
  • the Customer submits a formal complaint regarding the defects within a maximum of 2 months from the date on which the defect was recognized by the latter, unless this is in contrast with the prevailing mandatory rules of the country of habitual residence of the Customer;
Unless proven otherwise, it is assumed that the lack of conformity that occurs within six months of delivery of the product already existed on that date, unless this hypothesis is incompatible with the nature of the product or with the nature of the lack of conformity. Starting from the seventh month following the delivery of the product, it will instead be the responsibility of the consumer to prove that the lack of conformity already existed at the time of delivery.
 
It will be the Customer's responsibility to keep and provide proof of purchase to use the Guarantee.
 
There is a lack of conformity when the purchased good:
  • it is not suitable for the use for which goods of the same type are normally used;
  • it does not conform to the description given by the seller and does not possess the qualities of the goods that the seller has presented to the consumer as a sample or model;
  • it does not have the usual qualities and performances of a good of the same type, which the consumer can reasonably expect, also taking into account the declarations made in advertising or in the labeling;
  • it is not suitable for the particular use intended by the consumer and which has been brought to the attention of the seller by the time of conclusion of the Contract and which the seller has accepted.

Any faults or malfunctions or other defects caused by accidental facts or by your responsibilities or by a use of the product that does not conform to its intended use and / or what is provided in the attached technical documentation are therefore excluded from the scope of the Legal Guarantee. to the product, where existing, or in the instructions for use relating thereto. Furthermore, defects due to incorrect shipping, incorrect handling of the product or damage attributable to the handling of the courier are excluded.

In the event of a lack of conformity duly reported, you will be entitled:

  • First and foremost, the free repair or replacement of the asset, at your choice, unless the requested remedy is objectively impossible or excessively expensive compared to the other and, therefore, in the specific case, considering the type of sale, the replacement, where this is possible in relation to the number of copies still available for sale;
  • Secondarily (in the case that in which the repair or replacement are impossible or excessively expensive or the repair or replacement have not been carried out within a reasonable time or the repair or replacement previously carried out have caused significant inconvenience to the consumer) to the reduction of the price or resolution of the Contract, at your choice.

An excessively burdensome remedy is intended to impose unreasonable costs on the seller compared to alternative remedies that can be experienced, taking into account (i) the value that the asset would have if there were no lack of conformity; (ii) the extent of the lack of conformity; (iii) the possibility that the alternative remedy may be performed without significant inconvenience to the consumer.

REFUND OR REDUCTION IN ACCORDANCE WITH THE APPLICATION OF THE LEGAL WARRANTY

In the event of termination of the Contract, Goldixa will return the Total Amount paid to you. In the event of a price reduction, Goldixa will refund you the previously agreed reduction amount.
 
The amount of the reimbursement or reduction will be communicated to you via email and credited to the vehicle or payment solution chosen.
 
In particular, in the event of non-compliance, the Customer who has entered into the Contract as a Consumer will have the right to obtain the restoration of the conformity of the products without expenses, by repair or replacement, or to obtain an appropriate price reduction or resolution of the Contract in relation to the disputed goods and the consequent return of the price
 
The change or reimbursement of a product with obvious factory defects will be possible within 7 (seven) days of receipt of the same, beyond these deadlines, if the item falls within the specifications of the service centers (different for each brand) can be brought into warranty repair. The warranty repair times vary depending on the brands of the products and can vary from 45 to 60 working days.
 

CONTACTS

For any request and / or information you can contact the Goldixa team by sending an email to info@goldixa.com, or by consulting our "Contacts" area.

Alternatively you can write to us at via A. Panella (presso c/c Carrefour) 67100 L'Aquila, Italy

COMMUNICATIONS

The Customer acknowledges, accepts and gives his consent to the fact that all communications, notifications, certifications, information, reports and any documentation on the operations performed, referring to the purchase of the Products, will be sent to the e-mail address indicated in the time of registration, with the possibility of downloading information on durable media in the manner and within the limits provided by the Site.


APPLICABLE LAW

These General Terms and Conditions of Sale are governed by Italian law and will be interpreted according to it. Consequently the interpretation, execution and resolution of the General Sales Conditions are subject exclusively to Italian law and any inherent and / or consequent disputes to the same must be resolved exclusively by the Italian judicial authority, as better specified below. In particular, if the Customer has the status of Consumer, any disputes must be resolved by the court of the place of domicile or residence of the same according to the applicable law. If, on the other hand, the Customer does not qualify as a consumer, the parties conventionally establish the exclusive jurisdiction of the Court of L'Aquila.

INTELLECTUAL PROPERTY

All elements of the Site subject to the registration of an intellectual property right (photos, product data sheets, descriptions, layouts) are the exclusive property of Goldixa and cannot be used by external actors.

MODIFICATION TO SALES CONDITIONS

In any change to these General Terms and Conditions of Sale, Goldixa will promptly publish those modified on the Site.
 
The modified General Sales Conditions will become an integral part of the new Contracts, starting from the first Order sent by the Customers, following their publication on the Site. In the case of Orders already sent before this communication, the previous version of the General Conditions of sale will be applied.

Contacts

  • Headquarters: via A. Panella
  • (c/c Carrefour) 67100 L'Aquila (Italy)
  • Tel (+39) 862 292993
  •  Sales Point Bazzano: S.S. 17 bis
  • (c/c Piccinini) 67100 Bazzano (AQ) Italy
  • Tel (+39) 862 292587
  • Email info@goldixa.com
  • Open hours: Monday - Saturday 9/20 e Sunday 10/13 | 16/20
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